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FAQ

 

  1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.

Shipping charges for your order will be calculated and displayed at checkout.

 

  1. What's your return policy?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days if the item is unused and in its original condition. Just tell us what went wrong, send along a pic, and we’ll give you your money back in full.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@poshfulpups.com with your order number and a photo of the item’s condition.

If you have any further questions, please don't hesitate to contact us at support@poshfulpups.com.

Please note the following exceptions to our return and refund policy:

  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

 

  1. Can I cancel my order?

You can request to cancel any order before it ships. Cancellation requests are not a guarantee, as our cancellation system will not allow items to be canceled once they are preparing for shipment.

If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs may apply!

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or simply not what you ordered -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  1. Do you offer exchanges?

We do! If for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.